HDI Brazil: Make a difference in your customer support service
Remote desktop software is the linchpin of any IT department, it’s a must-have piece of software if you want to support your clients efficiently. An efficient remote support service, simple to use, yet...
View ArticleBolton Gate Services: Efficient mobile device remote support reduced our...
Providing great remote desktop services to all of our clients is not only our job, it is also our passion. In this innovative and ever-changing process, what we value the most is our users’ feedback....
View ArticleMeet ISL Online at SMAU in Milan
It’s our pleasure to invite you to Milan at the SMAU International event, where we will be showcasing the best of ISL Online remote desktop software from 24th to 26th October. It’s a great opportunity...
View ArticleDo you know what the tallest building in the world and ISL Online remote...
The answer is Emaar Properties. Emaar, located in Dubai, the United Arab Emirates (UAE), is one of the largest real estate developers in the UAE and is known for various large-scale projects such as...
View Article18 security measures remote desktop software should provide
Security is the key criterion on a checklist for anyone looking for remote desktop software. Before you start using a new remote desktop tool, introducing it to your company and clients, you want to...
View ArticleCad Toner: We would recommend ISL Online to any company searching for a...
Cad Toner, the leader and largest distributor of remanufactured cartridges and printing consumables in northern Mexico, solves over 200 technical issues every day using ISL Online remote desktop...
View ArticleEasySecure: We wanted a future-proof and no-nonsense solution to provide...
EasySecure have tried different remote support tools, including leading market providers, but they have found their peace with ISL Online remote desktop. We have reached out to Chester Vliegenthart...
View ArticleHow will GDPR change remote desktop services?
On 25th May the General Data Protection Regulation (GDPR) will take effect. At ISL Online we have revamped our privacy policy in order to comply with the new set of rules, and more importantly, to give...
View ArticleMeet ISL Online in Singapore at ConnectTechAsia
ISL Online, creators of remote support, access and helpdesk software used by technology service providers, helpdesks and IT departments in over 100 countries, will exhibit its technology at...
View ArticleMitsubishi Chemical Systems trusts ISL Online remote desktop to support...
Mitsubishi Chemical Systems (MCS) provides comprehensive IT technical services to about 100 companies of Mitsubishi Chemical Holdings Group (MCHG) located in Japan and in overseas countries of...
View ArticleMeet ISL Online at Pharmed & Healthcare tradeshow in Vietnam
ISL Online will attend the Pharmed & Healthcare tradeshow in Vietnam in September. ISL Online will present its state-of-the-art remote desktop software, focusing on the Managed Private Cloud...
View ArticleISL Online receives the highest score in the c’t independent remote desktop...
In its independent remote support software review, c’t magazine, the computer magazine with the most subscribers in Europe gives the highest score to ISL Online. The c’t journalist, Jan Schüßler,...
View ArticleRed Dot Award for Interface and User Experience Design Goes to ISL Online
We are excited to share the news that ISL Online remote desktop software has won the prestigious Red Dot Award for Brands & Communication Design in the Interface and User Experience Design...
View ArticleA guide to remote desktop services in a Managed Private Cloud (MPC)
In recent years, we have seen an uplift in demand for managed private cloud services, particularly in large enterprises and corporations. These companies are typically not keen to share cloud resources...
View ArticleVisit ISL Online at SITS 2022
After a standstill of over two years, we are thrilled to announce that ISL Online will be exhibiting live at SITS 2022, Europe’s leading event for ITSM, service desk and IT support professionals. We...
View ArticleHow to choose the best remote support software for your business?
When thinking about your everyday business tools, you need to do your research and not settle for anything but the best. If you search the Internet for remote desktop software, you will find numerous...
View ArticleUsing remote support to optimize a shift-left customer service strategy
The customer service industry is changing. Learn how companies are adopting the shift-left strategy to optimize customer service and the key role remote support software plays. The adoption of the...
View ArticleWe reveal the secrets of cost per ticket. How to calculate it and the best...
Most IT departments don’t know how much they spend on support. There are several metrics that come to mind when we talk about IT service management: call duration, resolution time, customer...
View ArticleISL Online year in review: 2022 highlights
The festive season is in full swing, and this is usually the time when many of us look back at what we have accomplished and where there is still room for improvement. That’s exactly what we will try...
View ArticleJoin ISL Online at SITS 2023 – Europe’s Premier Event for IT Support...
Are you ready to experience the latest advancements in IT Service Management? Then join ISL Online at SITS 2023, Europe’s leading ITSM and Service Desk event, taking place at ExCel London on 10 and 11...
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